Frequently Asked Questions

 

 

  

Does Monster Gift Card sell personal client information to outside parties?


Absolutely not!!!! At Monster Gift Card, your personal information is not for sale or distributed to any outside party other than to those required to complete the transaction (such as a credit card company).

 

Buyers

 

Are there any fees when purchasing a gift card from Monster Gift Card?

 

The price you see is the price you pay.  There are no additional fees of any kind.

 

How does Monster Gift Card ensure that every transaction is guaranteed?


Monster Gift Card is in possession of every gift card listed on the site. Monster Gift Card verifies the value of each card before it is sent to the buyer to ensure the value is correct.


What happens if I receive my gift card and it is not the correct value?


We offer an industry leading 101 day guarantee promising that the stated value of the gift card is what you will receive. If the value is different and you contact us within 101 days from your purchase date, we will send you another gift card to make up the discrepancy or send you the difference in cash.

 

When will I receive my order?


We usually process orders within 2 business days. In most situations, you will receive your card no later than 10 business days after placing your order. Please contact us at customerservice@monstergiftcard.com if you do not receive your order within 10 business days.

 

What are the advantages of shopping with a discount gift card purchased from Monster Gift Card?


When you buy a discount gift card from Monster Gift Card, you are essentially buying cash at a discounted rate! Your savings are compounded when you combine your discounted gift card purchased from us with items that are on sale at your favorite merchants.


Sellers

 

Are there any fees to sell a gift card to Monster Gift Card?

 

The price you are quoted is what you will be paid.  There are no fees of any kind when you sell your gift card to Monster Gift Card.

 

 

How do I sell my gift card to Monster Gift Card?


The first thing you do is click the Sell tab and find your merchant to see what Monster Gift Card will pay you for your card. If you agree to the price, enter your current gift card value, the original balance, and click the Sell Card button.

If you have not registered you will be prompted to do so at this time. Printout the page with your information/bar code and send your card to Monster Gift Card. Please note, you are responsible for postage when sending the card to us. Unfortunately, we are not liable if your card is lost in the mail and we encourage sellers to use a trackable shipping method.


How long does it take to receive my money when I sell my gift card to Monster Gift Card?


After Monster Gift Card receives your gift card, we will send you a check within 3-5 business days. If you are interested in faster payments through Dwolla, please contact us at customerservice@monstergiftcard.com

 

How should I send my gift card to Monster Gift Card?


The United States Postal Service is the most cost effective method. Monster Gift Card recommends that you send your cards to Monster Gift Card with at least delivery confirmation.

 

Can I send multiple cards in the same envelope?

 

Yes, you can send as many cards as can fit.

 

Are there any additional fees when selling my card to Monster Gift Card?


No, the price you are quoted is what you will receive. There are no hidden fees.

 

Why should I contact Monster Gift Card if my card value is over $200?


In many cases, Monster Gift Card will still buy your card, however, we may need to adjust the payout rate for your card. Additionally, we reserve the right to require additional verification to help us avoid fraud.

 

Monster Points

 

The Monster Point System program is currently being updated. Stay tuned for more information!


If you still have points in your account, you may still use them and will have the option of paying in points and cash to complete the transaction.

 

Who should I contact if I have a question?


If your question has not been answered to your satisfaction, please contact customerservice@monstergiftcard.com or call our toll free number at 866-439-6340.

 


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